Service&Support

We've Got Your Back!

Your adventure doesn't end with the purchase. Our commitment to you and your underwater scout is long-lasting. On this page, you'll find everything you need to keep your gear in perfect shape. From warranty registration to troubleshooting tips and repair services, we're here to help you dive deep with peace of mind.

Dedicated Support & Warranty Service

To ensure you enjoy a seamless and thrillingtt underwater experience, we stand firmly behind our products with a comprehensive after-sales support system. Our global support team is committed to providing prompt and professional assistance to get you back to exploring with confidence.

Your product is covered by a 24 months limited warranty against manufacturing defects. Find downloadable user manuals, firmware update guides, and FAQs for quick solutions. Follow our step-by-step guides to diagnose and resolve common issues independentl

Find downloadable user manuals, firmware update guides, and FAQs for quick solutions.

Follow our step-by-step guides to diagnose and resolve common issues independently.

We offer clear diagnostics and transparent pricing for out-of-warranty repairs.

Product support

For any Citymate product you have, you can find detailed product manuals, usage tutorials, troubleshooting guides, and upgrade service information here, providing you with a comprehensive and hassle-free product support experience.